PROCESS YOUR RETURN

Start with an order number Start with an email address
gift-icon Created with Sketch. Returning a Gift?

How it Works

Select the items to return

Get a refund confirmation

Drop it in the mail

Common Returns Questions

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Please allow 2-3 weeks for returns/exchanges to be processed and up to 5 weeks for MLB/NCAA exchanges. Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • johnnie-O will gladly accept returns of any full price, unworn, unwashed merchandise for a full refund or exchange within 60 days. johnnie-O will not accept any merchandise from third party retailers (unless purchased at a johnnie-O store). Please allow 2-3 weeks for a refund of your purchase. johnnie-O does not accept returns on international orders.  Final Sale items will not be eligible for a return. 

What items are non-refundable?

  • Items marked as final sale.
  • Free gifts or promotional items with retail value.
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